Privacy policy for VisitOSLO

Last updated: 09.04.2024

"The website" refers to all of visitoslo.com. "We" refers to VisitOSLO as.

The website uses log files. These files retrieve information such as IP addresses, browser type, reference pages, ISP, time stamp, etc. None of this information may be used to identify you personally.

The website uses cookies. Read more about how we use cookies.

Personal privacy policy

What personal information VisitOSLO may retrieve, process and store is determined by the Norwegian Personal Data Act. This applies to the entire company including the website.

The Norwegian Personal Data Act states that we are obliged to provide information about how personal data we receive is used. Personal data received is processed pursuant to Chapter II, Section 8 of the Norwegian Personal Data Act.

Responsibility for processing personal data

The main responsibility for processing personal data lies with VisitOSLO as c/o the General Manager, registered organisation no. 963444516.

Accessing, correcting or deleting personal information

For queries about accessing, correcting or deleting of personal information please contact [email protected].

Due to system backups, personal data may remain in the backup for 60 days after deletion.

Information processed and purpose of processing

On the website we collect personal data through various forms that the user can fill out, for example, to complete a booking, sign up for an event, subscribe to our newsletter, participate in a competition or order a service. In such instances we request the information we need in order to deliver the service and/or contact the person. Occasionally, we ask for other information that is used for statistical purposes and optimisation, such as age, postal address, name and interests. It is optional for the website user to register personal information in our forms.

External providers/data processors

www.visitoslo.com
Inmeta is responsible for the development and maintenance of and processing personal data at www.visitoslo.com. Isky is responsible for running www.visitoslo.com. We use Cloudflare CDN.

book.visitoslo.com
GoTo Hub is responsible for the development, operation and maintenance of and processing personal data at book.visitoslo.com.

Newsletter
Dotdigital provides the email marketing system we use for our newsletters, and process personal data connected to this system.

Storage and sharing of personal data

Personal information registered in forms on our website is not accessible to other site visitors. The information is stored at VisitOSLO and is not used for any other purpose than that to which the form applies. Information is not shared with third parties unless this is necessary in order to deliver the service that is ordered or if you have consented to this upon completing the form. VisitOSLO does not sell personal information to others.

Information registered in connection with bookings at book.visitoslo.com is stored at GoTo Hub. For more information on storage and sharing of data from book.visitoslo.com, please refer to GoTo Hub's privacy policy.

Personal information you provide when signing up for your newsletter is stored with our supplier Dotdigital. This information is available only to VisitOSLO and authorised employees of our suppliers, and will not be shared with any other companies or parties. The system and the information about you as a newsletter recipient stored therein is protected in an encrypted environment with a user account and password.

Searching on the website

Search words used on the website are collected and stored by Google Analytics, as well as by the search tool operated by Inmeta. The purpose of this is to be able to use data about what it is being searched for, to customise the content of the pages and improve the search function. Search words cannot be linked to other information about the user who made the search.

SSL encryption

Our websites are secured with SSL certification, which means that the pages are encrypted. This is shown by the pages having an https address. You may check this by clicking the padlock icon that appears next to the page’s address in your browser.

Facebook login

On some pages you can also post comments via a Facebook comment field. These comments are linked to your Facebook profile, which is displayed with your profile picture and name, as well as occupation/workplace (if you choose to write something in the Facebook comment field). Your comment and the said information from your profile will appear on the page where you wrote it to all visitors to the page. This information is Facebook's property and is not stored at VisitOSLO. VisitOSLO does not use your comments or profile information beyond it appearing in the comment field on the page.

If you are logged in to your Facebook account you may also "like" pages on the website. When you “like” a page on visitoslo.com, your Facebook friends will see that you have liked that particular page. Other users that are not Facebook friends only see the number of “likes” clicked.

In these instances, it is Facebook’s privacy statement which applies. See Facebook's privacy statement at facebook.com.

Booking on visitoslo.com

All personal data is entered on an encrypted page (SSL 128 bit) where it is safe to provide information about yourself and your credit card.

VisitOSLO as has implemented a number of security measures to protect your personal information and credit card information. Your e-mail address will not be used for any purpose other than sending you your booking confirmation.

Order buttons and external links

On some pages of the website, there are order buttons that lead to other websites, such as purchase buttons in an event calendar or in the presentation of a hotel or booking a table at a restaurant.

If the link leads to a website other than visitoslo.com, VisitOSLO is not responsible for personal information on the external site. In such instances, it is the external website's privacy statement which applies.

Integrated elements from external websites

The website contains integrated elements from external websites (such as Tripadvisor, Facebook, Twitter, Youtube, Flickr and Instagram) in the form of widgets or other integrated elements. These elements place cookies in your browser, which they use for statistical and marketing purposes (see information about cookies). VisitOSLO does not store information about your use of these elements. This information is only collected and stored by the external player (Tripadvisor, Facebook, Twitter, Youtube, Flickr, Instagram, etc.).

In connection to our newsletter we store email addresses, the kind of consent you provide and where you are located when you register. To ensure that our communication is as relevant as possible, we also store information about how you respond to the emails, and related data pertaining to what kind of information you are interested in.

You can at any point end your newsletter subscription by using the newsletter's link for unsubscribing.